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Returns Policy
These terms and conditions (“Agreement”) set forth the general terms and conditions of your use of the translitepharma.co.ke website (“Website” or “Service”) and any of its related products and services (collectively, “Services”). This Agreement is a legally binding contract between you (“User”, “you”, or “your”) and Translite Pharmaceuticals Limited (“Translite Pharma”, “we”, “us”, or “our”).
By accessing and using the Website and Services, you confirm that you have read, understood, and agreed to be bound by the terms of this Agreement. If you are using the Website and Services on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement. If you do not have such authority, or if you do not agree to the terms of this Agreement, you must not access or use the Website and Services. You acknowledge that this Agreement constitutes a contract between you and Translite Pharma, even though it is electronic and not physically signed, and it governs your use of the Website and Services.
Accounts and Membership.
If you create an account on the Website:
● You are responsible for maintaining the confidentiality and security of your account credentials.
● You accept full responsibility for all activities that occur under your account.
● You must promptly notify us of any unauthorized use or security breaches related to your account.
We reserve the right to:
● Monitor and review new accounts before granting access.
● Suspend or terminate your account for any breach of this Agreement or behavior that could damage our reputation.
● Block your email or IP address to prevent further access, if necessary.
Providing false information during registration may result in account termination.
Billing and Payments.
ou agree to:
● Pay all fees or charges associated with your account in accordance with the billing terms in effect at the time the charge is incurred.
● Provide valid and up-to-date payment information for purchases.
● If auto-renewal is enabled for any subscription-based Services, you authorize us to charge you automatically based on your selected billing cycle.
We reserve the right to:
● Verify transactions that appear high-risk by requesting valid photo ID and/or supporting payment documents.
● Change product pricing at any time.
● Refuse or cancel any order at our discretion.
● Limit quantities purchased per user, household, or order—especially where there are duplicate accounts or shipping addresses. In case of order modification or cancellation, we may notify you via the email or phone number provided during the checkout process.
Accuracy of Information.
While we strive for accuracy, the Website may occasionally contain:
● Typographical errors
● Inaccurate pricing
● Incorrect availability data
● Errors in promotions or product descriptions
We reserve the right to
● Correct such errors without prior notice
● Modify or cancel orders placed based on incorrect information
● Update Website content as needed without obligation to notify you
Any updates, including pricing or availability, should not be interpreted as confirmation that all Website
content has been reviewed or changed.
Links to Other Resources.
Although the Website and Services may contain links to third-party websites, applications, or other resources, Translite Pharma does not imply any endorsement, approval, affiliation, or sponsorship of any linked entity unless specifically stated. We are not responsible for reviewing or evaluating the content, accuracy, or offerings of any third-party websites or services, and we do not assume any liability for their content, policies, or practices. We strongly advise that you review the terms, conditions, and privacy policies of any external resources you access through our Website. Linking to any third-party site is entirely at your own risk.
Prohibited Uses.
You agree not to use the Website or Services for any unlawful or prohibited purpose. This includes, but is not limited to:
● Engaging in any illegal activity or soliciting others to perform or participate in unlawful acts;
● Violating any applicable local, national, or international law or regulation;
● Infringing on any intellectual property or proprietary rights;
● Harassing, abusing, defaming, threatening, or discriminating against any individual or group;
● Submitting false or misleading information;
● Uploading malicious software, viruses, or harmful code;
● Engaging in spamming, phishing, or scraping;
● Disrupting or circumventing the Website’s security features.
We reserve the right to terminate your access to the Website and Services if you engage in any prohibited conduct.
Intellectual Property Rights.
All intellectual property rights in the Website and Services, including but not limited to copyrights, trademarks, trade secrets, and patents, are and shall remain the exclusive property of Translite Pharma or its licensors. Nothing in this Agreement grants you a license or right to use any of our trademarks, logos, or proprietary content. You may not copy, modify, distribute, reproduce, or use any content from the Website or Services without prior written permission from Translite Pharma.
Disclaimer of Warranty.
The Website and Services are provided “as is” and “as available”, without warranty of any kind. To the
fullest extent permitted by law, Translite Pharma disclaims all warranties, express or implied, including
but not limited to:
● Implied warranties of merchantability and fitness for a particular purpose
● Non-infringement of intellectual property rights
● Continuity, availability, accuracy, or error-free performance of the Website or Services
You agree that any material or data downloaded or otherwise obtained through your use of the Services is done at your own discretion and risk. Translite Pharma shall not be liable for any loss or damage to data or devices.
Limitation of Liability.
To the maximum extent permitted by applicable law, in no event shall Translite Pharma, its affiliates, employees, officers, directors, agents, suppliers, or licensors be liable for any indirect, incidental, consequential, special, or exemplary damages, including but not limited to:
● Loss of profits, revenues, data, business opportunity, or goodwill
● Business interruption or failure
● Any unauthorized access or alteration to your transmissions or data
The total liability of Translite Pharma for any claim related to the use of the Website or Services will not exceed the amount you paid to Translite Pharma in the one-month period preceding the incident giving rise to the claim, or one U.S. dollar (USD $1), whichever is greater. This limitation will apply even if a remedy fails of its essential purpose or if Translite Pharma was advised of the possibility of such damages.
Indemnification.
You agree to indemnify, defend, and hold harmless Translite Pharma, including its affiliates, directors, officers, employees, agents, suppliers, and licensors, from and against any and all claims, liabilities, losses, damages, or costs, including legal fees, that may arise as a result of your use of the Website and Services, your violation of this Agreement, your submitted content, or any willful misconduct.
Severability.
If any provision of this Agreement is found to be invalid, illegal, or unenforceable under applicable law, such provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties. The remainder of the Agreement shall continue in full force and effect.
Assignment.
You may not assign, transfer, or delegate your rights or obligations under this Agreement without prior written consent from Translite Pharma. Any attempt to do so without such consent will be null and void. Translite Pharma reserves the right to assign any of its rights or obligations under this Agreement at its sole discretion.
Changes and Amendments.
Translite Pharma reserves the right to update or modify this Agreement and any terms related to the Website and Services at any time. When changes are made, the updated date at the bottom of this page will be revised. You may also receive notification through the contact details you provided or through a notice on our Website. Your continued use of the Website and Services after any such changes shall constitute your acceptance of the revised Agreement.
Acceptance of These Terms.
By using the Website and Services, you acknowledge that you have read, understood, and agreed to be bound by the terms of this Agreement. If you do not accept these terms, you are not authorized to use the Website or any of the Services provided by Translite Pharma.