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Privacy Policy
We respect your privacy and are committed to protecting it through our compliance with this privacy policy (“Policy”). This Policy describes the types of information we may collect from you or that you may provide (“Personal Information”) on the translitepharma.co.ke website (“Website” or “Service”) and any of its related products and services (collectively, “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that Personal Information. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update it. This Policy is a legally binding agreement between you (“User”, “you” or “your”) and Translite Pharmaceuticals Limited (“Translite Pharma”, “we”, “us” or “our”). If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this agreement. If you do not have such authority, or if you do not agree with the terms of this agreement, you must not accept this agreement and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agreed to be bound by the terms of this Policy. This Policy does not apply to the practices of companies that we do not own or control, or to individuals we do not employ or manage.
Automatic Collection of Information.
When you access the Translite Pharma website, our servers automatically collect certain technical data your browser sends. This information may include your device’s IP address, browser type and version, operating system type and version, language preferences, the referring web page, pages visited on our
Website and Services, time spent on each page, search terms, access times and dates, and other similar statistical data. This automatically collected information is used solely to monitor and identify potential cases of misuse, improve the performance of our Website and Services, and gather aggregated usage statistics. These statistics are not used to identify individual users.
Collection of Personal Information.
You may use the Website and Services without telling us who you are or providing any personal data that can identify you. However, to access certain features, you may be asked to provide specific Personal Information (such as your name and email address). We collect and store any information you voluntarily provide when creating an account, placing an order, subscribing to our services, or filling out any forms on the Website. This may include:
● Account details (e.g., username, unique ID, password)
● Contact details (e.g., email address, phone number)
● Personal identifiers (e.g., full name, country of residence)
● Payment data (e.g., credit/debit card information, bank account details)
● Device location data (e.g., latitude and longitude)
In addition to information you provide directly, we may collect data from public records, social media platforms, third-party service providers, and marketing partners. This may include demographic insights (like age or gender), location data (such as city and region), device identifiers, and behavioral insights from online platforms. You may choose not to share certain information, but this may limit access to some Website features. If you’re unsure what data is required, feel free to contact us for clarification.
Wellness Program.
As part of our Wellness Program, Translite Pharma may collect and securely store sensitive health- related information such as your purchase history, prescriptions, health check results, and other relevant wellness data. This information helps us tailor your healthcare experience, recommend products or services, and support your health journey. We retain your health information only as long as needed to serve these purposes. We will never share your health information with third parties unless legally required or unless you give explicit consent. We uphold the highest standards of data security to ensure your information remains confidential and protected from unauthorized access.
Privacy of Children.
Translite Pharma does not knowingly collect Personal Information from children under the age of 13. If you are under 13, please do not submit any personal data through our Website or Services. If we become aware that a child under the age of 13 has provided us with Personal Information, we will take reasonable steps to delete such information. Parents or guardians who suspect that their child has submitted data to us are encouraged to contact us so we can take appropriate action.
We strongly encourage parents and guardians to supervise their children,s use of online services and educate them on responsible sharing of personal data.
Use and Processing of Collected Information.
Translite Pharma may act as both a data controller and a data processor when handling your Personal Information, depending on the context of data collection and usage. When we determine the purposes and methods of processing your data—such as when you sign up, make purchases, or interact with our services—we act as a data controller. In other cases, where we process information on your behalf under a specific agreement, you are the data controller and we serve as the data processor. We collect and process Personal Information to operate our Website and Services efficiently and to fulfill our contractual and legal obligations. If you do not provide requested information, we may be unable to deliver certain services or fulfill requests.
We use your Personal Information for the following purposes:
● To create and manage your user account
● To fulfill and manage product or service orders
● To deliver purchased products and services
● To communicate administrative information
● To send marketing or promotional materials (only with consent)
● To provide product and service updates
● To respond to inquiries and provide support
● To assist with incomplete purchases (e.g., abandoned carts)
● To collect user feedback
● To personalize your website experience
● To display customer testimonials (with your approval)
● To serve targeted advertising (where applicable)
● To administer promotions, contests, or giveaways
● To enforce our terms, policies, and user agreements
● To safeguard against misuse or unauthorized access
● To comply with legal requests and mitigate potential harm
● To operate and maintain the Website and related services
● To manage participation in any Translite Wellness Program
● To support prescription fulfillment and medication management
● To facilitate insurance claim processing (if applicable)
● To provide personalized health consultations and support services
Processing your data will always be grounded on one or more of the following legal bases:
● Your explicit consent
● The performance of a contract or pre-contractual measures
● Legal obligations we are subject to
● Legitimate interests pursued by us or a third party
● A task carried out in the public interest or under official authority
Additionally, we may aggregate or anonymize certain data to improve our services, without identifying individual users.
International Data Transfers.
Translite Pharma ensures that adequate safeguards—such as data protection agreements—are in place to protect your Personal Information in accordance with this Policy. Where local laws permit, we may continue processing data unless you object. If you’re unsure about our legal basis for processing, feel free to contact us for clarification.
Payment Processing.
For services requiring payment, you may be asked to provide your credit or debit card details, which will be handled exclusively for payment-related purposes. We work with secure third-party payment processors (“Payment Processors”) that comply with the PCI DSS (Payment Card Industry Data Security Standard).
All transactions are encrypted via SSL (Secure Socket Layer) technology. We only share payment information with Payment Processors as needed to complete, refund, or support payment transactions. These processors may collect your Personal Information (such as name, email address, card details, or bank information) directly through their systems. With your consent, recurring payments may be stored securely. Please refer to the respective privacy policies of our Payment Processors for more details on how they handle your data.
Managing Your Information.
You have control over your Personal Information. Depending on your account and activity, you may be able to update, correct, or delete certain data directly from your profile. If you request deletion of your data, we may retain some records to meet regulatory obligations, settle disputes, or fulfill legitimate business purposes.
Disclosure of Information.
To provide the services you request or to fulfill transactions on your behalf, Translite Pharma may share your Personal Information with trusted partners, including our subsidiaries, affiliates, and service providers (collectively, “Service Providers”). These partners support the delivery, security, and optimization of our Website and Services. All Service Providers are required to follow privacy practices that align with or exceed those outlined in this Policy. We do not sell, rent, or share your Personal Information with unaffiliated third parties for their marketing purposes. Any sharing of information is strictly limited to what is necessary for the service
being performed and only with parties who are contractually obligated to protect your data.
We may share your information with the following categories of Service Providers:
● Order and prescription fulfillment partners
● Secure payment processors
● Website hosting and infrastructure providers
● Sales and marketing support providers (where applicable and consented) Analytics and performance monitoring services
● User authentication and verification services
● Insurance processing partners (for Wellness program, if applicable)
In certain circumstances, we may also disclose your Personal Information:
● To comply with legal obligations, such as a court order, subpoena, or other legal process
● When we believe disclosure is necessary to prevent fraud, protect your safety or that of others, respond to government requests, or enforce our terms and policies
● As part of a business transaction (e.g., a merger, acquisition, or sale of company assets), where
Personal Information may be transferred as part of the business assets.
Retention of Information.
We retain your Personal Information only for as long as necessary to:
● Fulfill the purposes described in this Policy
● Comply with legal and regulatory obligations
● Maintain an active user account
● Enforce agreements and resolve disputes After the applicable retention period expires, we delete or anonymize your data. We may retain aggregated, non-identifiable information derived from your Personal Information for analytical or service improvement purposes. Please note that certain rights such as access, erasure, rectification, and data portability may not be enforceable once data has been deleted or anonymized.
Data Analytics.
We may use third-party analytics tools (such as Google Analytics or similar platforms) to understand how users interact with our Website and Services. These tools may collect data such as pages visited, duration of visit, and general geographical location.
Key notes:
● These tools use cookies or web beacons to gather non-identifiable usage statistics
● We do not use analytics tools to collect personal or sensitive information
● The data is used strictly to improve our Services and enhance your user experience
Do Not Track Signals
Some web browsers include a “Do Not Track” (DNT) feature that signals to websites your preference not to be tracked. Currently, our Website does not respond to DNT signals. However, we do not track your activity across other websites or link your browsing behavior across unrelated domains.
Advertisements.
Where applicable and based on your consent, we may allow select third-party companies to display personalized advertisements on our Website. These companies may use cookies or similar technologies to collect non-personal behavioral data and tailor ads based on your interests. You can control ad personalization through your browser settings or opt out of interest-based advertising through applicable regulatory tools (e.g., AdChoices, Google's Ad Settings, etc.
Social Media Features.
The Translite Pharma Website and Services may incorporate social media features such as Facebook, Instagram, X (formerly Twitter), LinkedIn share buttons, or embedded content (collectively, “Social Media Features”). These features may collect information such as your IP address and the specific page you are visiting, and may place a cookie to enable proper functionality. Social Media Features may be hosted by a third party or directly on our Website. Your interactions with these features are governed by the privacy policies of the respective providers, and we encourage you to review their terms and privacy practices before use.
Email Marketing.
We may offer newsletters, promotions, and health-related updates via email, which you may voluntarily subscribe to at any time. Your email address is kept confidential and is never sold or disclosed to unauthorized third parties. We may use trusted email marketing platforms to manage and deliver these communications.
Every email from us will:
● Clearly indicate it is from Translite Pharma
● Provide an option to unsubscribe or manage your communication preferences
If you unsubscribe, you will no longer receive marketing messages, but may still receive essential service
communications (e.g., order confirmations, prescription updates, or customer service replies).
Push Notifications.
With your consent, we may send push notifications to your device to update you on health reminders, order statuses, new products, or promotional offers. These notifications are managed through your device’s operating system and rely on a device token that does not personally identify you. You can opt out of receiving push notifications at any time by adjusting the settings on your mobile device or browser.
Links to Other Resources.
Our Website and Services may contain links to third-party websites, content, or services not operated or controlled by Translite Pharma. We are not responsible for the content or privacy practices of these external sites. We encourage users to read the privacy policies of any third-party site they visit, especially when providing Personal Information.
Information Security.
We take the security of your data seriously. Your Personal Information is stored on secure servers, protected by firewalls, encryption, and restricted access controls. We use technical and organizational safeguards to help protect against unauthorized access, disclosure, alteration, or destruction of your information. However, no system is completely immune to security risks. While we make every effort to protect your data, we cannot guarantee the security of any information transmitted to or from the Website. You are responsible for maintaining the confidentiality of your login information and for any activity under your account.
Data Breach.
In the event of a data breach that may impact your Personal Information, Translite Pharma will:
● Investigate the breach immediately
● Notify affected individuals where required
● Work with relevant authorities and service providers to contain and resolve the breach
● Post a notice on our Website or communicate through other available channels.
We will act in accordance with Kenya’s data protection laws or any applicable regulation to ensure transparency and timely response.
Changes and Amendments.
We may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or for other operational reasons. When updates occur, we will revise the “last updated” date and may notify you via the Website or email, where appropriate. By continuing to use our Website and Services after such changes take effect, you agree to the updated Policy. We will not use your Personal Information in a materially different way than stated at the time of collection without your consent.
Acceptance of This Policy.
By using the Translite Pharma Website and Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree, you must discontinue use of the Website and Services.